Open Enrollment Week 7: December 27, 2014 – January 2, 2015

The original HHS report can be found here. Below is the contents of that report.

“Since Open Enrollment began on November 15, nearly 6.6 million consumers selected a plan or were automatically re-enrolled in the Federally Facilitated Marketplace (FFM). The Week 7 snapshot includes the New Year’s holiday; consumers continued to shop and select the plan that best meets their financial or health needs.

“Thanks to the Affordable Care Act, nearly 6.6 million Americans have access to quality, affordable health coverage for 2015 through the Federally Facilitated Health Insurance Marketplace. As we turn to the New Year, our focus is on helping every individual who is interested in quality, affordable health insurance to understand their options and to get covered,” HHS Secretary Sylvia Burwell said. “For coverage starting on February 1, it is important for people to sign-up now ahead of the January 15 deadline.”

HHS produces more detailed reports that look at plan selection across the Federally Facilitated Marketplace and State-Based Marketplaces on a monthly basis. The first Open Enrollment monthly report was released on December 30. Weekly snapshots do not include the consumers who visited, called, shopped or selected a plan through a State-Based Marketplace.

The Open Enrollment snapshots for the Federally Facilitated Marketplace provide point-in-time estimates for weekly data. These are preliminary numbers and could fluctuate based on consumers changing or canceling plans or having a change in status such as new job or marriage. The snapshots also include totals from the beginning of the 2015 Open Enrollment period, which started November 15, 2014. Note that data revisions may mean that the weekly totals do not sum to the cumulative numbers.

Definitions and details on the data are included in the glossary.

Federal Marketplace Snapshot

Week 7

Dec 27 – Jan 2


Nov 15 – Jan 2

Plan Selections



Applications Submitted



Call Center Volume



Average Call Center Wait Time

1 minute 27 seconds

7 minutes 56 seconds

Calls with Spanish Speaking Representative



Average Wait for Spanish Speaking Rep

8 seconds

27 seconds Users


16,449,792 Users



Window Shopping Users



Window Shopping Users



Consumers can shop and sign up for affordable health coverage that fits their health and financial needs any time between now and February 15, 2015. If consumers who were automatically re-enrolled decide in the coming weeks that a better plan exists for their family, they can make that change at any time before the end of Open Enrollment on February 15.”

Author: Thomas DeMichele

Thomas DeMichele is the head writer and founder of,, and other websites. He has been in the health insurance and healthcare information field since 2012. is a...

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