I work in an optometrist office. We thought when ACA passed we would see lots of children through this plan. So far none. I call patients insurance plan and they are clueless. How do we find these this coverage for our patients.
All plans must offer pediatric dental, but people can refuse pediatric dental. Some people may not realize that pediatric dental is covered and thus not use it. Often dental is covered as part of a family plan instead of a standalone, this could make it easier to overlook.
Still, it's odd that you wouldn't be seeing more people using their pediatric dental coverage and it's even more odd that an insurer would be confused about this. Rest assured that if a family bought a plan on the marketplace or through an employer and the child is under 19 they have pediatric dental unless they opted out. If anyone has had issues like this please post below.